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Press Ganey AssociatesFounded in 1985 and headquartered in South Bend, Indiana, Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient evaluations in their quality improvement initiatives. Among U.S. inpatient hospitals, roughly one-third currently contract with Press Ganey to measure patient satisfaction. This percentage increases to 39% among hospitals over 100 beds. To put this in perspective, more hospitals have selected Press Ganey than have selected all other vendors combined. In fact, 1 out of every 11 households returned a Press Ganey questionnaire in 2004.
| Contact Details: |
| 404 Columbia Place |
| South Bend, |
| Indiana |
| 46601 |
| United States of America |
| Tel: | 800-232-8032 |
| Fax: | 574-232-3485 |
| Email: | |
| WWW: | www.pressganey.com/
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Recent Publications by Press Ganey Associates: |  |
The 'big dip': decrements in RN satisfaction at mid-career.
In response to nurse turnover, hospitals have taken steps to ensure that... | 8th May, 2009
| Press Ganey Associates, Inc., South Bend, IN, USA.
| Nurs Econ. 2009 Jan-Feb;27(1):15-8.
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The academic medical center and patient satisfaction.
Because of size, organizational complexity, departmental autonomy, and... | 7th January, 2009
| Press Ganey Associates, Inc, South Bend, Indiana, USA.
| Qual Manag Health Care. 2008 Oct-Dec;17(4):275-9.
DOI Direct Link |
Reaching out to physicians.
Because of size, organizational complexity, departmental autonomy, and... | 17th December, 2008
| Press Ganey Associates Inc., South Bend, Ind., USA.
| Trustee. 2008 Oct;61(9):28-9.
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Looking to improve financial results? Start by listening to patients.
For healthcare organizations, the rewards of assessing patient, employee,... | 17th December, 2008
| Press Ganey Associates, Inc., South Bend, Indiana, USA.
| Healthc Financ Manage. 2008 Oct;62(10):76-80.
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Developing a safety culture with front-line staff.
Because of size, organizational complexity, departmental autonomy, and... | 29th October, 2008
| Press Ganey Associates, USA.
| Hosp Health Netw. 2008 Sep;82(9):84-5.
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→View more Press Ganey Associates research publications. |
Press Releases on Press Ganey Associates:
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| Oakwood Southshore Medical Center Wins National Patient Satisfaction Award |
17th November, 2009 |
Oakwood Healthcare System |
OSMC named as one of only six recipients nationally
TRENTON, Mich., Nov. 17 /PRNewswire-USNewswire/ -- Oakwood Healthcare System is proud to announce Oakwood Southshore Medical Center (OSMC) has just
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| Authoritative Report on Patient Perspectives of Hospital Care Released By Press Ganey |
13th November, 2009 |
Press Ganey Associates, Inc. |
-- Obstetrics/Gynecology patients were the most satisfied among the major
specialties, followed by Intensive Care and Cardiology/Coronary.
"Overall we are pleased to see the
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| Press Ganey Announces New Consulting Group |
11th November, 2009 |
Press Ganey Associates, Inc. |
-- Patient flow optimization
"Our approach provides a constant framework to ensure that we search for a true root cause of issues and provide solutions that are based on the cause, not
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| Authoritative Report on Home Health Care Experiences Released by Press Ganey |
9th October, 2009 |
Press Ganey Associates |
-- Patients are notably more satisfied when their nurses visited in the
morning, between 6:00-10:00 a.m., versus in the afternoon, especially
after 4:00 p.m.
Home care in the
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| CMS Approves Press Ganey as a Qualified Home Health Care CAHPS Survey Vendor |
1st October, 2009 |
Press Ganey |
SOUTH BEND, Ind., Oct. 1 /PRNewswire/ -- The Centers for Medicare & Medicaid Services (CMS) has approved Press Ganey Associates, Inc. as a qualified survey vendor for the Home Health Care Consumer
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