Advanced Radiology of Columbia, Missouri, Focuses on Patient Satisfaction by Successfully Deploying Royal Patient Portal®, Royal Kiosks® and RoyalPay® From Royal Solutions Group

04:49 EDT 29 Jun 2017 | PR Newswire

COLUMBIA, Mo., June 29, 2017 /PRNewswire/ -- Advanced Radiology has taken patient engagement to the next level by deploying Royal Kiosks™ for patients and technologists, RoyalPay® and Royal Alerts™.  This suite of patient engagement tools allows patients to pre-register days in advance of their exam, access test results and images after their exams, securely communicate with the clinic and view and pay their estimated patient responsibility online, all from the comfort of their home or on the go. When onsite, patients can check-in via a tablet, which uses smart forms that retain patient history, asking only a few additional questions for returning patients and taking payment in Royal's point-of-sale terminals.  In minutes, patients are checked-in and ready to start the most critical aspect of their visit – managing their health.

RoyalPay, the secure, web-based, payments engine, allows clients to eliminate manual eligibility checks and complex payment calculations, while greatly increasing time-of-service payments.  The value extends throughout the entire workforce; the registrars are now able to estimate and collect at time-of-service, and other operational departments can complete eligibility checks and estimate calculations for patients, days and weeks, in advance.  Increasing time-of-service payments increases daily cash flow and reduces invoicing and collection activities, allowing RoyalPay users to benefit from an almost instant ROI.  In addition to payment processing, Royal worked with Advanced Radiology to customize the billing workflow to send real time payment information to their third-party billing provider, further reducing time and effort in payment collection.  (

"Our primary goal in reaching out to Royal Solutions Group was to implement a paperless registration process.  During our exploration of what Royal Solutions offers in that area, we learned about RoyalPay and Royal Alerts – modules which complemented and further enhanced the paperless processing we sought.  Since implementing the three modules, we have reduced registration cycle time to less than 5 minutes, and we've nearly eliminated human data entry errors," says Roxanne Lockwood, Patient Relations Manager at Advanced Radiology.  "In addition, we have enjoyed the benefit of improved cash flow through our use of RoyalPay's insurance eligibility product, and collection of estimated patient responsibility on or before the date of service.  The value of patient satisfaction and improved cash flow we've incorporated into our process via Royal Solutions is immeasurable!"

"Giving patients access to their healthcare costs and the ability to control how and when to make a payment provides clarity that today's patients need.  Advanced Radiology now has an advantage in being a leader in patient engagement," says Peter Nassif, CEO at Royal Solutions Group.  "RoyalPay is the evolution of complete patient engagement, allowing the financial aspects of an upcoming exam to be handled from home, via the Royal Patient Portal, as well as smoothly at the clinic.  When you can deliver an estimated Explanation of Benefits to patients ahead of receiving an official bill from their insurance company, the patient immediately forms a healthy perception of the clinic, which then increases patient satisfaction."

About Advanced Radiology of Columbia, MissouriSince opening their doors in June of 2003, Advanced Radiology of Columbia has provided premier diagnostic service to local physicians. The goal is to offer a unique patient experience and deliver information to physicians the same day an exam is performed.

About Royal Solutions GroupRoyal, headquartered in White Plains, NY, is a leading provider of services and customized software to the health care industry. Royal's suite of solutions, focus on patient, provider and operational workflows, optimizing engagement in all areas of a patient exam life cycle.

Visit for more information.

Rita Touma 
646.405.4878 option 1

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SOURCE Royal Solutions Group


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