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Listen to patients, how Radboud UMC changed quality and care

09:41 EDT 25 Sep 2014 | British Medical Journal

In April 2006 one of the largest hospitals in the Netherlands hit the national headlines with the exposure of “scandalously” poor results for cardiac surgery. Melvin Samsom, CEO of the hospital, explains how the high death rates galvanised quality improvement and innovative change, transforming it into a model for patient participation. Read...

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