Emotional intelligence of dental students and patient satisfaction.
Contrary to other reports, this study found a significant relationship between 'emotional intelligence' of dental students and patient satisfaction levels.
This article was published in the following journal.
Name: British dental journal
- PubMed Source: http://www.ncbi.nlm.nih.gov/pubmed/21109803
- DOI: http://dx.doi.org/10.1038/sj.bdj.2010.1034
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Medical and Biotech [MESH] Definitions
The ability to understand and manage emotions and to use emotional knowledge to enhance thought and deal effectively with tasks. Components of emotional intelligence include empathy, self-motivation, self-awareness, self-regulation, and social skill. Emotional intelligence is a measurement of one's ability to socialize or relate to others.
Personal satisfaction relative to the work situation.
Customer satisfaction or dissatisfaction with a benefit or service received.
The degree to which the individual regards the health care service or product or the manner in which it is delivered by the provider as useful, effective, or beneficial.
The study and implementation of techniques and methods for designing computer systems to perform functions normally associated with human intelligence, such as understanding language, learning, reasoning, problem solving, etc.