Emotional intelligence of dental students and patient satisfaction.
Summary of "Emotional intelligence of dental students and patient satisfaction."
Contrary to other reports, this study found a significant relationship between 'emotional intelligence' of dental students and patient satisfaction levels.
Affiliation
Journal Details
This article was published in the following journal.
Name: British dental journal
ISSN: 1476-5373
Pages: 509
Links
- PubMed Source: http://www.ncbi.nlm.nih.gov/pubmed/21109803
- DOI: http://dx.doi.org/10.1038/sj.bdj.2010.1034
Medical and Biotech [MESH] Definitions
Emotional Intelligence
The ability to understand and manage emotions and to use emotional knowledge to enhance thought and deal effectively with tasks. Components of emotional intelligence include empathy, self-motivation, self-awareness, self-regulation, and social skill. Emotional intelligence is a measurement of one's ability to socialize or relate to others.
Job Satisfaction
Personal satisfaction relative to the work situation.
Consumer Satisfaction
Customer satisfaction or dissatisfaction with a benefit or service received.
Patient Satisfaction
The degree to which the individual regards the health care service or product or the manner in which it is delivered by the provider as useful, effective, or beneficial.
Artificial Intelligence
The study and implementation of techniques and methods for designing computer systems to perform functions normally associated with human intelligence, such as understanding language, learning, reasoning, problem solving, etc.
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