Survey of patient and physician satisfaction regarding patient-centered outpatient consultations in Japan.

03:29 EDT 28th August 2015 | BioPortfolio

Summary of "Survey of patient and physician satisfaction regarding patient-centered outpatient consultations in Japan."

Objective The purpose of this study was to show the difference in consultation satisfaction between patient and physician in rural settings, and identify the variables affecting their satisfaction regarding these encounters. Methods We collected data by administering questionnaires that included questions regarding satisfaction for a patient-centered approach to patients and physicians, transcribing data from medical records, and observing consultations in person. We then modeled cumulative logits of patient and physician satisfaction scores by performing ordered logistic regression using the proportional odds model. Patients Seven physicians and 122 patients participated in the study. Results Both patients and physicians expressed high satisfaction with their consultation sessions. Patient satisfaction tended to be higher than physician satisfaction. Physicians were satisfied with longer consultations but patients were not. Moreover, the long waiting times dissatisfied patients. In cases of multiple healthcare episodes (courses of treatment for a different condition) during a single visit, patient satisfaction decreased, while physician satisfaction increased. Physician satisfaction for interactions in general was less when they checked the same patient who had previously visited them. Conclusion Our findings suggest that if physicians feel satisfied with their consultation, patients also feel satisfied regardless of the physician's opinion. The variables that affect patient and physician satisfaction include prior visits with the same physician, consultation length, longer waiting times, and number of episodes. These findings from Japanese clinics are consistent with those previously reported for other countries.


Healthcare Systems Research, Graduate School of Medicine, Hokkaido University, Japan.

Journal Details

This article was published in the following journal.

Name: Internal medicine (Tokyo, Japan)
ISSN: 1349-7235
Pages: 1403-8


PubMed Articles [16388 Associated PubMed Articles listed on BioPortfolio]

Patient Satisfaction in Malaysia's Busiest Outpatient Medical Care.

This study aimed to explore factors associated with patient satisfaction of outpatient medical care in Malaysia. A cross-sectional exit survey was conducted among 340 outpatients aged between 13 and 8...

Psychometric Testing of a Comprehensive Patient Satisfaction Survey in Arabic.

Although patient satisfaction is an important indicator of the quality of care received in hospitals, no reliable and valid Arabic comprehensive inpatient satisfaction survey has been published. The p...

Satisfaction measurement instruments for healthcare service users: a systematic review.

Patient satisfaction surveys can be an interesting way to improve quality and discuss the concept of patient-centered care. This study aimed to conduct a systematic review of the validated patient sat...

Patient satisfaction in out-of-hospital emergency care: a multicentre survey.

There is only limited information on patient satisfaction with emergency medical services (EMS). The aim of this multicentre survey was to evaluate patient satisfaction in five out-of-hospital physici...

What Patient Characteristics could Potentially affect Patient Satisfaction Scores during Spine Clinic?

Prospective studyObjective. Assess which patient factors are associated with patient satisfaction scores in the outpatient spine clinic settingSummary of Background Data. Patient satisfaction has beco...

Clinical Trials [7317 Associated Clinical Trials listed on BioPortfolio]

Effect of Patient-Centered Care (PCC) on Patient Satisfaction at Hospital Discharge

The purpose of this randomized clinical trial is to examine the effect of Patient-Centered Care (PCC) on a patient's level of satisfaction on discharge from an acute healthcare setting. Fi...

Patient Preference Survey for Radiation Oncologists

Limited data exists for the cancer patients' preferences on their patient-doctor interaction with their radiation oncologist. These physicians have the opportunity to develop intimate rel...

Effect of AIDET on Physician-Patient Communication

Patient satisfaction is an important aspect of care and is gaining increasing importance as a measure of Healthcare quality. Tools for improving physician-patient communication are availab...

Improving the Outpatient Referral Process With Electronic Communications

An electronic referral application will be developed and integrated into the existing outpatient information system. The primary goal of this software is to improve the quality and coordi...

Clinical Outcome Study of the Triad Allograft for Posterior Lumbar Fusion

The purpose of the study is to prospectively measure pain, function, and patient satisfaction in 70 consecutive patients treated by lumbar fusion using the Triad allograft. Results of the ...

Medical and Biotech [MESH] Definitions

The interactions between physician and patient.

The principles of professional conduct concerning the rights and duties of the physician, relations with patients and fellow practitioners, as well as actions of the physician in patient care and interpersonal relations with patient families.

Design of patient care wherein institutional resources and personnel are organized around patients rather than around specialized departments. (From Hospitals 1993 Feb 5;67(3):14)

Any adverse condition in a patient occurring as the result of treatment by a physician, surgeon, or other health professional, especially infections acquired by the patient during the course of treatment.

The physician's inability to practice medicine with reasonable skill and safety to the patient due to the physician's disability. Common causes include alcohol and drug abuse, mental illness, physical disability, and senility.


Relevant Topic

Latest News Clinical Trials Research Drugs Reports Corporate
Health care (or healthcare) is the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in humans. Health care is delivered by practitioners in medicine, chiropractic, dentistry, nursing, pharmacy, a...


Searches Linking to this Article