Factors predicting patients' perception of privacy and satisfaction for emergency care.
Summary of "Factors predicting patients' perception of privacy and satisfaction for emergency care."
Study Objective To identify emergency department (ED) predictors of patients' perception of privacy and whether patients' perception of privacy was significantly associated with patient satisfaction, in an urban, university-based hospital ED. Methods Patients' perceptions of privacy and satisfaction at one urban, university-based hospital ED were assessed. Structured questionnaires were performed, and measures for patients' perception of privacy and satisfaction as well as demographic data were included for data collection for each patient. Ordinal logistic regression model building was conducted for patients' perception of privacy. Results 364 patients were approached and 313 (86%) on-site questionnaires were completed. 75% of patients agreed and strongly agreed that privacy was very important for their emergency care. Factors that were highly correlated with patients' perception of privacy included personal information overheard by others (OR 0.6273), overhearing others' personal information (OR 0.5521), unintentionally heard inappropriate conversations from healthcare providers (OR 0.5992), being seen by irrelevant persons (OR 0.6337), space provided for privacy when being physically examined (OR 1.6091) and providers' respect for patients' privacy (OR 4.3455). Patient characteristics that significantly predicted lower ratings of perception of privacy included older age, the treatment area in a hallway and longer length of stay. Patient satisfaction was strongly predicted by the perception of privacy (OR 8.4545). Conclusion These data identify specific factors that are determinants of patients' perception of privacy. It was found that patients' perception of privacy strongly predicts satisfaction. ED improvement efforts should focus on improving ED environmental design and continuing education of healthcare providers to protect patient privacy during their stay in the ED.
Affiliation
Department of Emergency Medicine, Kaohsiung Medical University Hospital, Kaohsiung Medical University, Kaohsiung, Taiwan.
Journal Details
This article was published in the following journal.
Name: Emergency medicine journal : EMJ
ISSN: 1472-0213
Pages:
Links
- PubMed Source: http://www.ncbi.nlm.nih.gov/pubmed/20660898
- DOI: http://dx.doi.org/10.1136/emj.2010.093807
Medical and Biotech [MESH] Definitions
Emergency Medical Technicians
Paramedical personnel trained to provide basic emergency care and life support under the supervision of physicians and/or nurses. These services may be carried out at the site of the emergency, in the ambulance, or in a health care institution.
Emergency Medical Services
Services specifically designed, staffed, and equipped for the emergency care of patients.
Emergency Nursing
The specialty or practice of nursing in the care of patients admitted to the emergency department.
Ambulances
A vehicle equipped for transporting patients in need of emergency care.
Episode Of Care
An interval of care by a health care facility or provider for a specific medical problem or condition. It may be continuous or it may consist of a series of intervals marked by one or more brief separations from care, and can also identify the sequence of care (e.g., emergency, inpatient, outpatient), thus serving as one measure of health care provided.
PubMed Articles
ABSTRACT: BACKGROUND: To evaluate the effectiveness of a multifaceted intervention in improving emergency department (ED) patient privacy and satisfaction in the crowded ED setting. METHODS: A pre- an...
Satisfaction with the emergency department environment decreases with length of stay.
Objective To determine the emergency department (ED) environmental factors associated with patient satisfaction. Methods A prospective, observational study in a university-affiliated tertiary-referral...
Numerous empirical studies have investigated the relationships between cardiovascular diseases (CVD) and patients' psychological well-being, with a focus almost exclusively on its dark side. Very litt...
An integrative review of factors related to patient satisfaction with general anesthesia care.
Surgery is typically performed using one or more types of anesthesia. An important patient outcome related to the anesthetic, and a measure of quality from the patient's perspective, is patient satisf...
Patient satisfaction with care in the intensive care unit: can we rely on proxies?
Background: To investigate whether next of kin can be addressed as proxy to assess patients' satisfaction with care in the intensive care unit (ICU). Methods: Prospective observational multicentre stu...
Clinical Trials
Effect of Patient-Centered Care (PCC) on Patient Satisfaction at Hospital Discharge
The purpose of this randomized clinical trial is to examine the effect of Patient-Centered Care (PCC) on a patient's level of satisfaction on discharge from an acute healthcare setting. Fi...
Study Objective: - To examine the perceptions of time spent at the bedside; perceptions of bedside manner; and patient perceptions of the provider-patient interaction offered by e...
Oxygen Therapy for the Treatment of Undifferentiated Headache in the Emergency Department
This study will randomly assign emergency department patients seeking treatment for a headache to one of three groups. The first group will receive standard emergency care as determined b...
Family Satisfaction in the Intensive Care Unit - a Multicentre Assessment
The primary aim of the present study is to assess satisfaction in a large sample of next of kin in Swiss-German ICUs. Secondary aims are to test the hypothesis that family satisfaction is...
Subcutaneous Recombinant Human Hyaluronidase: Workflow Analysis and Emergency Department Design
This is an observational study examining the workflow dynamics and training requirements that support effective use of subcutaneous hydration delivery (a newly FDA approved Baxter product)...
