Automated Telephone Outreach With Speech Recognition to Improve Diabetes Care: A Randomized Controlled Study
Summary
The purpose of this study is to evaluate the effectiveness of automated telephone outreach with speech recognition to improve diabetes care.
Description
Randomly allocate a total of 1200 health plan members with diabetes to automated telephone outreach with speech recognition (ATO-SR; N = 600) or usual care (N = 600). The intervention is a series of three calls, using automated calls, originating from the health plan, using interactive speech recognition technology, spaced approximately 4-6 weeks apart, to encourage participants to fulfill the recommended testing (dilated eye examinations, glycated hemoglobin, LDL-cholesterol, microalbumin) that had not been performed received in the preceding year.
Study Design
Allocation: Randomized, Intervention Model: Parallel Assignment, Masking: Open Label, Primary Purpose: Health Services Research
Conditions
Diabetes Mellitus
Intervention
Automated Telephone Outreach with Speech Recognition, Usual Care
Location
Harvard Pilgrim Health Care
Boston
Massachusetts
United States
02215
Status
Completed
Source
Harvard Pilgrim Health Care
Results (where available)
Links
- Source: http://clinicaltrials.gov/show/NCT00790530
- Information obtained from ClinicalTrials.gov on July 15, 2010
Medical and Biotech [MESH] Definitions
Biometric Identification
A method of differentiating individuals based on the analysis of qualitative or quantitative biological traits or patterns. This process which has applications in forensics and identity theft prevention includes DNA profiles or DNA fingerprints, hand fingerprints, automated facial recognition, iris scan, hand geometry, retinal scan, vascular patterns, automated voice pattern recognition, and ultrasound of fingers.
Telephone
An instrument for reproducing sounds especially articulate speech at a distance. (Webster, 3rd ed)
Pattern Recognition, Automated
In INFORMATION RETRIEVAL, machine-sensing or identification of visible patterns (shapes, forms, and configurations). (Harrod's Librarians' Glossary, 7th ed)
Medical Informatics Applications
Automated systems applied to the patient care process including diagnosis, therapy, and systems of communicating medical data within the health care setting.
Speech Recognition Software
Software capable of recognizing dictation and transcribing the spoken words into written text.
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