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LINCOLN, NE--(Marketwired - August 03, 2016) - Nearly 600 long term care and senior living organizations were honored today with the 2016 Excellence in Action awards by National Research Corporation (NRC). This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care organizations that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.
"These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience," said Rich Kortum, Director of Strategic Partnerships at NRC. "This is a wonderful achievement, and we're pleased to honor these top rated organizations with the Excellence in Action Award."
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question "What is your recommendation of this facility to others?" or "What is your recommendation of this facility as a place to work?" in terms of the percentage of employee respondents rating the facility as "excellent."
My InnerView programs are the leading solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. By integrating cross-continuum metrics and analytics, My InnerView uncovers insights that improve performance, quality measurement, care coordination, and many other factors impacting population health management.
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA) (NASDAQ: NRCIB) has been at the forefront of patient-centered care. Today the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. NRC is recognized by Modern Healthcare
as one of the largest patient satisfaction firm in the U.S.
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