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Customers come second: That’s something health care can learn

08:00 EDT 22 Jun 2017 | KevinMD

“Management’s overall aim should be to create a system in which everybody may take joy in his/her work.” – W. Edwards Deming “Your skin is not thick enough to hear me yell for even ten minutes!” a 92-year-old patient’s family member shouted at me while attending a care plan meeting. I was soon asked to […]

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