PrescribeWellness Partners with Coopharma to Help Puerto Rican Pharmacists Increase Medication Adherence and Patient Loyalty

15:51 EDT 1 Aug 2017 | Businesswire

PrescribeWellness, the cloud-based services company that inspires collaboration for better health, today announced a partnership with the Puerto Rican cooperative of community pharmacies, Coopharma, which will be using PrescribeWellness’ software solution.

Coopharma makes up 65 percent of the affiliated community pharmacies in Puerto Rico—serving millions of Puerto Rican patients—and will be using PrescribeWellness’ solutions to increase medication adherence, patient loyalty and health.

“We are thrilled to partner with Coopharma, the leading and most innovative buying group in Puerto Rico," said Mike Mendoza, who leads PrescribeWellness’ efforts in Puerto Rico. "Their passion and dedication to their pharmacies and the patients that they serve differentiate them from other buying groups in Puerto Rico. We are honored to work alongside their team.”

“This partnership benefits our member pharmacies and all of their patients,” said Heriberto Ortiz Martinez, Executive Director of Coopharma. “The cost of medication is higher every day, so it is important for patients to be getting the most out of their prescriptions. PrescribeWellness’ software solution will enable our community pharmacies to improve medication adherence, which will dramatically increase the overall health and well-being of the patients they serve.”

The partnership includes PrescribeWellness’ PharmacyGrowth and StarWellness solutions. PharmacyGrowth empowers the pharmacist to send timely and relevant patient communications in the voice of authority—that is, in the pharmacist’s own voice. This enables the pharmacy to sustain patient relationships and enhance adherence via electronic calendaring and reminder features, as well as data-triggered outbound text messages and voicemails that help build pharmacist-patient relationships that support lasting behavior change.

StarWellness is a tool that helps pharmacies identify, recruit and enroll patients in a medication synchronization (Med Sync) program. This allows the pharmacist to address patient adherence by syncing all of the patient’s prescriptions on a single, convenient pick-up day each month. Through StarWellness, a pharmacist can optimize and streamline his or her workflow, which creates the opportunity for pharmacists to provide the patient with monthly check-ins. During these monthly check-ins, pharmacists can plan for and provide a range of non-dispensing services, such as medication therapy management (MTM) or patient counseling on proper medication usage or mitigating side effects. This patient-centric approach not only increases patient loyalty and satisfaction but their health as well.

“Medication adherence is a huge part of preventive healthcare,” said Al Babbington, co-founder and CEO of PrescribeWellness. “Our PharmacyGrowth and StarWellness solutions are already affecting positive change in the contiguous United States, and we expect the effect will be equally dramatic in Puerto Rico. We are proud to be helping community pharmacies in Puerto Rico provide the best patient care possible while optimizing their business operations.”

StarWellness Med Sync enables pharmacies to take control of operational workflow, increase “first fill” rates that ensure patients stay on their prescriptions, and address patient medication issues. Medication adherence results driven by StarWellness include:

  • Patients average 11 of 12 prescription refills, versus 7.4 out of 12 without Med Sync
  • Patients are 2.5 times more likely to adhere to medications with Med Sync
  • 98 percent of Med Sync program patients are adherent

Likewise, internal data from PrescribeWellness shows that pharmacies using PharmacyGrowth see measurable results, including:

  • Annual prescription volume seven times the national average for community pharmacies
  • Online customer review ratings averaging 15 percent higher
  • Higher network star ratings—pharmacies using PharmacyGrowth average 4.4
  • 4.7 percent more growth than pharmacies not using PharmacyGrowth

About PrescribeWellness

PrescribeWellness inspires collaboration for better health across America by connecting patients to locally owned community pharmacies. Its proprietary cloud-based platform empowers pharmacists to provide more effective preventive healthcare services, which improve medication adherence, chronic disease management, transitions in care, and population health. With data integration and behavioral science at the foundation, PrescribeWellness software solutions position the pharmacist at the center of community healthcare prevention. Inc. 5000 named PrescribeWellness one of America’s Fastest Growing Privately-Held Companies for the past two years. For more information, please visit

for PrescribeWellness
Alessandra Nagy


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