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Pushing patients to online care options may have unintended consequences

02:50 EDT 17 Aug 2017 | Medical Xpress

E-visits, electronic communications between patients and physicians, seemed to be an innovative way for health care providers to give patients a low-cost alternative to visiting the doctor's office. Creating an online channel for care delivery offered the promise of reducing health care costs, while increasing the capacity of primary care physicians to see more patients by allowing them to handle routine questions or concerns through e-visits. At the same time, e-visits were seen as an innovation that could improve patient health by allowing patients to receive more attention and increased monitoring.

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