Accel at Crystal Park Honored with 2018 Pinnacle Customer Experience Award™ from Pinnacle Quality Insight

06:00 EDT 14 Mar 2018 | PR Web

Oklahoma transitional care facility ranks in top 15% nationally

OKLAHOMA CITY (PRWEB) March 14, 2018

Accel at Crystal Park, a StoneGate Senior Living award winning property, announces it is the recipient of Pinnacle Quality Insight’s 2018 Customer Experience Award.

Qualifying for the award in the “Dining Services” category, Accel at Crystal Park is recognized by Pinnacle Quality Insight for continued dedication to provide Best in Class healthcare and customer services. The facility scored in the top 15% across the nation over the past 12 months, securing a Best in Class distinction based on average ranking of patient experience.

“What an honor,” says Julie Kuiper, Administrator with Accel at Crystal Park. “Crystal Park offers a unique dining experience to all of our patients. We are aware that individual nutritional needs and the healing process go hand in hand. This award truly expresses that we are fulfilling that need."

Just one year after opening and serving the community, Accel at Crystal Park staff aims to place a strong emphasis on ensuring the individual needs of every patient are met. Over the course of 2017, a sampling of Accel at Crystal Park’s patients and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate Accel at Crystal Park in specific categories.

From the monthly feedback, Accel at Crystal Park gathered real-time survey results which led to a better understanding of the patients’ needs which in turn allowed them to adjust and make improvements when necessary.

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About Accel at Crystal Park
Accel at Crystal Park opened in February 2017, and features 59 private transitional care suites designed for patients recovering from an acute care event. Accel delivers modern amenities and technology, with a rehabilitation gym offering modern equipment and technologies that help patients complete post-acute rehabilitation as quickly as possible and return to their lifestyle. Learn more:

About StoneGate Senior Living:
StoneGate Senior Living is an award-winning full-spectrum senior care and housing company with 44 properties across Texas, Oklahoma and Colorado. Recently ranked as the nation’s 31st largest transitional and long-term care company by Provider magazine, StoneGate is a fully-integrated post-acute health care company, with service-lines and business units that offer transitional care, long-term care, assisted living, memory care, rehabilitation, wellness, pharmacy, care navigation and post-acute analytical services.
Learn more at

About Pinnacle Quality Insight
A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

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