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Leading patient engagement solution enables care teams to engage all patients before and after admission through automated daily check-ins, sending the right information at the right time
Advocate Health Care, the largest health system in Illinois, and LifeBridge Health, one of the largest providers of health-related services in Maryland, recently expanded their scope of services with HealthLoop, the leading patient engagement software solution.
HealthLoop’s solution enables care teams to engage all patients before and after admission through automated daily check-ins. By sending the right information at the right time, HealthLoop identifies those patients that need help in real-time, allowing care teams to proactively intervene before costs and complications escalate. “We’re thrilled to scale HealthLoop throughout these two eminent healthcare organizations,” said Todd Johnson, CEO of HealthLoop. “Our vision is to empower patients and enable care teams to achieve better outcomes. These expansions are further evidence that our customers recognize the potential of their patients and care teams to deliver those desired outcomes.”
Advocate Health Care initially deployed HealthLoop in early 2016 across ten orthopedic and spine practices in their network. This past December they chose to scale HealthLoop throughout all surgical episodes and an initial roll-out in support of their care management programs for chronically ill patients. Advocate completed an internal assessment of the outcomes and identified a statistically significant impact on complications, re-admissions, and total episode cost reduction while also receiving positive feedback from participating physicians and staff.
“As a large integrated healthcare system and one of the largest ACOs in the country, we care for approximately one million lives. With the shift towards a value-based environment, we recognized the need to coordinate care across the entire continuum and care for all lives, not just the sickest of the sick,” stated Tina Esposito, Vice President, Information and Technology Innovation, Advocate Health Care. “We see HealthLoop as a way in which we can use technology to extend our human capital and resources in support of better outcomes and better outreach to more than just the top 1 percent of patients in terms of spend.”
LifeBridge Health partnered with HealthLoop in July 2015 in a development agreement focusing on pre-admission and post-discharge support for orthopedic patients at the Rubin Institute for Advanced Orthopedics at Sinai Hospital. As a result, the practice saw a 50 percent reduction in inbound calls related to care, a reduction in readmissions and complications, an increase in CG-CAHPS, and an overall 93 percent of patients using HealthLoop are “Extremely Likely to Recommend” their provider. Based on their outcomes, LifeBridge Health chose to expand HealthLoop enterprise-wide in December.
Tressa Springmann, Senior Vice President and Chief Information Officer for LifeBridge Health, commented, “As part of LifeBridge Health’s ongoing commitment to quality improvement, we are always open to innovation and new approaches. We do not just want to be the end user of a product, we want to be a partner in the solutions to engage our patients. We look forward to building on what we have started with HealthLoop with the goal to be the most accessible health care system in our area.”
In addition to bringing on several new customers, HealthLoop has recently released its latest data which indicates continued increases in patient satisfaction, steady improvements in care management performance benchmarks, and the reduction of readmissions and complications. As of January 2018, HealthLoop continues to show that 92 percent of patients using their solution are “Extremely Likely to Recommend” their provider to a friend or colleague. Providers utilizing HealthLoop have witnessed a 54 percent drop in complications, a 45 percent reduction in readmissions, and an average costs savings of $656 per episode. Moreover, HealthLoop customers report that 74 percent of their patients complete patient reported outcome measures (PROMs) over 12 months, enabling them to capture additional bonus payments and earn incentives under Merit-Based Incentive Payment Systems (MIPS) mandated by CMS.
According to Johnson, “These findings further demonstrate the ability of our solution to dramatically improve patient satisfaction and care management performance. Our customers understand the value of scaling care teams through the power of patients, and we’re excited to support them in delivering elevated patient experiences and achieving better outcomes.” With HealthLoop, care teams are no longer forced to make difficult trade-offs about which patient populations to support outside of the care setting.
HealthLoop enables care teams to engage all patients before and after admission through automated daily check-ins. By sending the right information at the right time, HealthLoop identifies those patients that need help in real-time, allowing care teams to proactively intervene before costs and complications escalate. HealthLoop facilitates over 70,000 non face-to-face visits every month. To learn more, please visit: www.healthloop.com.
ABOUT ADVOCATE HEALTH CARE
Advocate Health Care is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates nearly 400 sites of care and 12 hospitals, including three of the nation’s 100 Top Hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health and hospice companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $692 million in charitable care and services to communities across Chicagoland and Central Illinois in 2016.
ABOUT LIFEBRIDGE HEALTH
LifeBridge Health is one of the largest, most comprehensive providers of health services in Maryland. LifeBridge Health includes Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew and Geriatric Center and Hospital, and related affiliates. For more information, visit www.lifebridgehealth.org.
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