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Eliciting Insights surveyed Patient Access executives at over 150 health systems to understand adoption of technology across the spectrum of Patient Access workflow activities, areas of purchasing, and decision-making trends in Q3 2019.
Key findings include:
“This study shows that health systems are taking a serious look at Patient Access technology to improve collections while improving patient experience and registration accuracy,” said Trish Rivard, CEO of Eliciting Insights. “We are seeing many new vendors selling to Patient Access, while traditional Back End vendors are moving into Patient Access.”
Patient Access Workflows covered by the report include:
Address & Identity Verification, Charity Screening & Presumptive Charity, Consent Forms, Coverage Discovery, Credit Card Payments: Pre/POS/Online, Insurance Eligibility, Patient Estimation, Patient Financial Engagement, Patient Self Service Solutions, Patient Wait Time Tracking, Pre-Visit Prep: Materials and Reminders, Prior Authorization & Medical Necessity, Propensity to Pay, Registration, Registration Quality Checks, Scheduling.
Technology vendors included in this study include:
3M, Ability, AccuReg, Advocatia, AHI Lobby, Allscripts, AmeriEBO, Aprima, athenahealth, Authorize.net, Avadyne, Availity, Blackhawk Consulting Group, Blue Pay, Business Unified Services, CaseTabs, Cerner, Change Healthcare, Claimaid, Cocard, CPSI, DivDat, eClinicalWorks, ePay, Epic, e-Sign, eviCore, Experian/Passport, FHIRS, FormFast, GE EDI, Healthcare Outsourcing Network, InterQual, Jellyfish Technologies, J-Tech Paging Systems, Healthland, HealthPay24, InstaMed, InterQual, Logical Ink, Mass Recovery, maxRTE, Mede/Analytics, Medhost, MediQuant, Meditech, Medlytix, MedPlan, nThrive, Optum, Para, PatientCo, PatientMatters, PatientPay, PatientRev, PatientTrak, PayPal, PayStation, Paytrace, Pelitas, PFS Group, PMMC, Quadax, Recondo, Reremind, RevExpress, RevSpring, Right Patient, Salucro, SCI Solutions, Secure Bill Pay, SecurePay, Simplee, SlimCD, SoftTalk, The SSI Group, Standard Register Forms on Demand, Stryker, Talksoft, Teletracking, Televox, Track-It, TransFirst, TransUnion, TruCode, TSYS, USA Scheduling, VestaCare, VisitPay, Vitalware, Waystar, WebPay, Wells Fargo, WorldPay
About Eliciting Insights
Founded in 2015, Eliciting Insights is a boutique Strategy and Market Research Consulting Firm focused on healthcare technology. Eliciting Insights leverages its proprietary panel of hospital, physician, health plan and other healthcare executives to develop market-driven product and growth strategies for healthcare technology vendors worldwide. For more information about the Eliciting Insights suite of services, visit www.elicitinginsights.com.
Trish Rivard, 860.938.9290
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