Topics

I quit: How poor treatment by customers leads to high turnover in the service industry

19:00 EST 2 Dec 2019 | AAAS

(University of British Columbia - Sauder School of Business) According to a new study led by the UBC Sauder School of Business, customer conflict plays a big role when it comes to service industry workers saying 'I quit' -- and how supervisors manage that conflict helps decide whether employees stay or go.

Original Article: I quit: How poor treatment by customers leads to high turnover in the service industry

NEXT ARTICLE

More From BioPortfolio on "I quit: How poor treatment by customers leads to high turnover in the service industry"

Quick Search