Using Quality Tools and Methodologies to Improve a Hospital's Quality Position.

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Summary of "Using Quality Tools and Methodologies to Improve a Hospital's Quality Position."

The authors identify the quality tools and methodologies most frequently used by quality-positioned hospitals versus nonquality hospitals. Northeastern U.S. hospitals in both groups received a brief, 12-question survey. The authors found that 93.75% of the quality hospitals and 81.25% of the nonquality hospitals used some form of process improvement methodologies. However, there were significant differences between the groups regarding the impact of quality improvement initiatives on patients. The findings indicate that in quality hospitals the use of quality improvement initiatives had a significantly greater positive impact on patient satisfaction and patient outcomes when compared to nonquality hospitals.


Journal Details

This article was published in the following journal.

Name: Hospital topics
ISSN: 1939-9278
Pages: 10-17


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